Holiday Inn Express London - ExCel, an IHG Hotel

Best hotel . Ive stayed at this hotel maybe 10 times or more now. Usually my partner is the one that books under her name. I love everything about this hotel. I would recommend this to anyone because it is deffinatley worth the money . I would not stay anywhere else. The front of house staff are very welcoming and supportive and also the room service workers are so very polite and helpful making sure you have everything you need. You never know till you try , if anyone is reading this you have to book this and omg the location is amazing! You have the lake infront then across the lake is the city airport runway right there! You can watch planes takeoff and land its soo amazing

My sister and I booked the room, and when we arrived, we arrived 2 and half hours early and hadn't informed the hotel that we needed the extra bed set up; the reception staff let us check in early with no problem at all and set the extra bed up with no issue at all and very quickly, and the male chamber maid was really lovely and gave us good travel tips for getting to the O2, which was our main reason of coming to stay in London. We found getting to the O2 on the DLR and London tube was very easy. The bar staff was lovely and very friendly; in fact, all the staff was to be fair! Breakfast was lovely too, with a good selection, including hot and cold breakfast. The restaurant staff was very lovely and friendly, too!

Staff were excellent very attentive and friendly, with nothing too much trouble, the only think that took the edge off was that it wasn't clear when the £50 breakages deposit would be returned, never been asked to pay this and it was 5 working days before it was returned, we were on a budget and this delay caused me issues, I understand the staffs explanation for the payment but no idea in this day and age why this takes 5 days to be released into my account.

We booked an accessible room with a wet room. Plenty of space to move around but the bed was a double. Was hoping it would be more of a king size. Staff at the reception desk were very helpful and the hotal seemed clean from stepping through the main doors.

The staff were all super friendly. The hotel was pretty clean and tidy. The range of breakfast options was perfect (can ask for vegan option sausages…they will bring a plate out from the kitchen for you) and it was all well organised and the dining area was clean. The hotel is ideally located right next to a DLR stop.