Holiday Inn Express London - ExCel by IHG
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The hotels location was superb for our activities over the weekend. Booking in was fast friendly and simple as well as thorough. Hotel reception was exceptional clean fresh and inviting. My wife has a mobility scooter so accessibility is very important. The hotel has 2 lifts so this wasn't an issue. The room, we booked a family room, was exceptional, plenty of room, so clean and fresh, we were so happy with everything. Bed was so comfortable so a good night's sleep. The breakfasts was superb with plenty of choice. The first hotel where food was available both sides of the room to aid with flow and accessibility.
Gary
Ιούλιος 2025
The hotel has a very convenient location, just a couple hundred meters from the Royal Albert DLR station, in a nice green area. The staff was very helpful and friendly. The rooms were very clean and pleasant. We also enjoyed having drinks and/or dinner at the hotel in the evenings, very nice food & drink options, as well as very enjoyable music both at breakfast and in the evenings. :)
Cristina-monica
Απρίλιος 2025
I had an emergency and had to look for another hotel. I booked this one and came in 40 minutes, checked in earlier without any request from my side. The guys are great there, very friendly and polite. The room was very clean, comfortable with extremely cozy bed. Breakfast was tasty, everything was nice in the restaurant. I was lucky that they had a room available for me. There is a DLR station, like 2 minutes from the hotel, it's convenient to go to Tower Gateway. I'll definitely come again when I visit London.
Viktoriia
Ιούλιος 2025
Best hotel . Ive stayed at this hotel maybe 10 times or more now. Usually my partner is the one that books under her name. I love everything about this hotel. I would recommend this to anyone because it is deffinatley worth the money . I would not stay anywhere else. The front of house staff are very welcoming and supportive and also the room service workers are so very polite and helpful making sure you have everything you need. You never know till you try , if anyone is reading this you have to book this and omg the location is amazing! You have the lake infront then across the lake is the city airport runway right there! You can watch planes takeoff and land its soo amazing
Imad
Απρίλιος 2025
My sister and I booked the room, and when we arrived, we arrived 2 and half hours early and hadn't informed the hotel that we needed the extra bed set up; the reception staff let us check in early with no problem at all and set the extra bed up with no issue at all and very quickly, and the male chamber maid was really lovely and gave us good travel tips for getting to the O2, which was our main reason of coming to stay in London. We found getting to the O2 on the DLR and London tube was very easy. The bar staff was lovely and very friendly; in fact, all the staff was to be fair! Breakfast was lovely too, with a good selection, including hot and cold breakfast. The restaurant staff was very lovely and friendly, too!
Oldham
Μάρτιος 2025
It's great to be able to stay at such a low price with breakfast included every day in such an expensive country. They were happy to store my luggage when I arrived early or on the last day, which was very helpful. It's far from central London, but there's a train station nearby, so transportation is not bad (it cost me about 50 £ for transportation for four days, including round trip to the airport, of course).
Yuji
Ιανουάριος 2025
Staff were excellent very attentive and friendly, with nothing too much trouble, the only think that took the edge off was that it wasn't clear when the £50 breakages deposit would be returned, never been asked to pay this and it was 5 working days before it was returned, we were on a budget and this delay caused me issues, I understand the staffs explanation for the payment but no idea in this day and age why this takes 5 days to be released into my account.
Perry
Μάρτιος 2025
Nice modern hotel, just vis-a-vis London City airport. Staff is fantastic: friendly and helpful. Always smiling and polite. Breakfast is good (as for UK), but no big choice of food. The hotel is located just 1 min walk to the nearest DLR (train) station that brings you to the underground in a couple of stops.
Vitalijus
Ιούνιος 2024
Comfortable and very modern room - Clean and pleasant environment
Ciro
Ιανουάριος 2025
We booked an accessible room with a wet room. Plenty of space to move around but the bed was a double. Was hoping it would be more of a king size. Staff at the reception desk were very helpful and the hotal seemed clean from stepping through the main doors.
Chartybird
Φεβρουάριος 2025
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